Industry Excellence Award Presentation ~ Customer Service & Billing

Learn about BGE’s experience with automating disconnect of electric service for non-payment and subsequent prompt reconnect of service. How did this benefit the customer as well as BGE? Discuss the safety and security issues and how BGE approached them using data from multiple systems.

Robert F. Hemler, Senior Business Program Manager
Charles W. Starkey, Manager of Customer Payment Operations
Baltimore Gas and Electric

There have been significant activities at the FASB in the last several years that are driving big changes in the industry. This presentation will discuss the latest developments in FASB standards and how they are expected to impact utility companies.

Overview of the challenges and opportunities facing the industry in the coming year including implementation of the Tax Cut and Jobs Act and other legislative/regulatory changes.

Lopa Parikh, Senior Director, Federal Regulatory Affairs – Edison Electric Institute

The ratemaking process is the lifeblood of utilities with impacts to public policy and executive decision making. Learn about the ratemaking process and revenue requirement formula. These tent stakes will then serve as the foundation for a discussion on current trends in ratemaking including the drivers behind rate case activity, alternative regulatory mechanisms, and distributed energy resources.

The current U.S. economic expansion is tied for the second-longest in American history. However, economic growth is becoming less electric intensive and economic and demographic growth rates will still contribute to expected electricity demand growth but to a lesser extent. Efficiency policy is the greatest headwind on U.S. electricity demand growth, and not easily observable efficiency improvements along with economic and policy risks, contribute to further downside uncertainty.

Investor Relations (IR) is the primary point of contact with the investment community. At NextEra Energy, IR is responsible for communicating our financial position and business strategy to equity investors and security analysts. 

Kristin Esquivel, Manager, Investor Relations – NextEra Energy, Inc. (Florida Power & Light)

Has your company recently received an audit letter from FERC? Learn from three companies who have received such inquiries from the Commission, and survived the process. Hear their representatives share lessons learned and other insights as to how to proactively respond and successfully work with the auditors that are assigned to your audit, while still reliably keeping the “lights on”.

Chris Stadler, Assistant Comptroller – Gulf Power
Dan Reilly, Director, Accounting – Duke Energy
David Crabtree, Director, Federal Regulatory Affairs, Compliance & Transmission Policy – Tampa Electric